Clearing a Browser's Cache

To clear your cache in Chrome on your desktop:

Open Chrome
On your browser toolbar, click the more icon (the three vertical dots) towards the top right of Chrome
In the menu, click 'More Tools', and then click 'Clear Browsing Data'
In the "Clear Browsing Data" window, change the dropdown from 'in the last hour' to 'the beginning of time'
Select only the checkbox for 'cached images and files'
Click 'Clear Browsing Data'

You can also use the following keyboard shortcuts to skip steps 1-3:
PC: control+shift+delete
Mac: command+shift+delete

If you are using a different browser, click your browser below and follow the instructions.

Microsoft Edge
Firefox
Safari
Opera

Please note: We are no longer able to support Internet Explorer as a browser for utilizing our application. Unfortunately, as we develop the features in our app to be more advanced and beneficial for our clients, we are less able to fully support the application within Internet Explorer. We apologize for any inconvenience but would like to encourage you to use the Google Chrome browser as it works the best with our application.
Was this article helpful?
Cancel
Thank you!